FREQUENTLY ASKED QUESTIONS
Where do you ship from?
We ship all orders from our warehouse in Melbourne and Queensland, Australia.
How long does it take to receive my order?
All in-stock orders are dispatched within 24 business hours of payment. Typically, orders take 1–5 business days to arrive depending on your location.
Do I get a tracking number?
Yes, all orders are sent with an Australia Post tracking number.
Are packages sent securely?
Yes, all packages are sent with privacy and discretion in mind to ensure the safety and confidentiality of your order.
Does your shipping method protect the peptides?
Yes, all peptides are supplied lyophilised (freeze-dried) and packaged to protect them from heat and direct sunlight, helping preserve product integrity during transit.
What happens if my order doesn’t arrive?
In the unlikely event that your order does not arrive, we offer a full reshipment. As we ship all orders domestically within Australia, there are no customs issues.
What purity are your peptides?
Our peptides are manufactured to 99%+ purity standards and are screened for heavy metals and other contaminants. We work with reputable manufacturers and conduct regular third-party laboratory testing to maintain high quality standards.
How should I store my peptides?
Once reconstituted, peptides should be stored under refrigerated conditions. Reconstituted peptides typically remain stable for a minimum of 4 weeks when stored correctly.
INFORMATION ABOUT US
CONTACT US FOR ANY QUESTIONS
Quakers Rd, Quakers Hill, New South Wales 2763, 13 Railway Street, Greenmount East, Queensland
Phone: +61 485 975 377
Email: sales@qualitypeptidessupply.com